Product inspection is the responsibility of the store or party to which we ship the goods. Damages or defects reported to GiggleDots by the consumer will be referred back to the store in which you originally purchased from.
Purchases from the GiggleDots Website Only:
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our actual shipping costs. Our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound and/or inbound shipping costs that we have paid will still be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
Using our standard return policy:
- Please email us at firstname.lastname@example.org and include your original order number, what product(s) you are returning, if it has been open, reason for return and your name. We will give you an RMA number and a return address.
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a warehouse center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.
- For international shipments, we cannot refund the brokerage fee. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled, used, opened or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please email us at email@example.com
What If my order arrives damaged?
Our products are well-packaged to withstand damage during shipping. If an item looks damaged, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.